FAQ & SUPPORT

Everything you need to get up and running. If your question isn't answered here, email support@lowkeyaud.io and I'll help.

Formats & Compatibility

Which plugin formats are supported?

Every Product ships as VST3 and CLAP, for Windows and macOS, and most also include a Standalone build. On macOS every Product also ships an AU (Audio Unit) build, so Logic Pro and GarageBand are covered. Linux is planned. The exact formats for each Product are listed in the "System Requirements" section of its page — always check there before buying.

Will it run on my system?

Windows 10/11, 64-bit, or macOS 14 and newer as a Universal binary (Intel and Apple Silicon). You need a 64-bit host that loads VST3 or CLAP — or, on macOS, AU. On Windows, most Products also need the Microsoft WebView2 runtime — it ships with Windows 11 and with current Windows 10, so you almost certainly already have it. On macOS, read the install note below: the bundles aren't code-signed yet.

Which DAWs are supported?

Any modern 64-bit host that loads VST3, CLAP or AU, on Windows or macOS — Ableton Live, FL Studio, Reaper, Cubase, Studio One, Bitwig and others. Logic Pro and GarageBand load only AU, and the macOS AU build covers them; Pro Tools (AAX only) isn't supported. Standalone builds run without a DAW.

Buying & Downloads

How do I buy?

Click the buy button on any product page. Checkout is handled securely by Gumroad; your download is available immediately after purchase and is also emailed to you.

Where is my download?

Check the confirmation email from Gumroad, or your Gumroad library. If you can't find it, email me with your order number.

Do I need an account or iLok?

No iLok, no online activation, no licence key. You download an installer and you're done — the plugin never phones home, and it keeps working if I get hit by a bus.

Where can I re-download something I bought?

Your purchases live in your Gumroad library at gumroad.com/library, using the email address you checked out with. Nothing to sign up for — it's created with your first order. New disk, new machine, lost email: it's all still there.

Installation

How do I install a plugin?

• Windows: run the installer, or copy the .vst3 to C:\Program Files\Common Files\VST3 and the .clap to C:\Program Files\Common Files\CLAP.
• macOS: copy the .vst3 to /Library/Audio/Plug-Ins/VST3, the .clap to /Library/Audio/Plug-Ins/CLAP and the .component to /Library/Audio/Plug-Ins/Components. The bundles aren't code-signed yet, so macOS quarantines them and your DAW's scan skips them. Open Terminal and run xattr -dr com.apple.quarantine "/Library/Audio/Plug-Ins/VST3/NAME.vst3" (same for the .clap and the .component), then rescan. I'd rather tell you this than pretend it's signed — signing is on the list.
• Restart your DAW and rescan your plugins if it doesn't appear immediately.

My DAW doesn't see the plugin.

Trigger a plugin rescan in your DAW's preferences, confirm the file is in the correct folder above, and make sure your DAW is 64-bit and set to scan that folder. On macOS, the quarantine step above is the usual culprit. Still stuck? Email support with your OS and DAW.

Licensing & Usage

Can I use a plugin on more than one computer?

Yes — you may install it on machines you own or control as a single user. See the License Agreement for details.

Can I use the sounds in commercial releases?

Absolutely. Anything you make with my plugins is 100% yours, royalty-free. No attribution required.

Are updates free?

Bug fixes and updates within a version are free and delivered through Gumroad. Major new versions may occasionally be offered as separate Products.

Refunds

What's the refund policy?

Because plugins are digital, sales are generally final — but I'll fully refund an unresolved technical defect within 14 days. Full details on the Refund Policy page.

Still Need Help?

Email support@lowkeyaud.io with your order number, operating system, and DAW, and I'll get you sorted.